Shipping & Returns

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Shipping

We make every attempt to ship orders within three to five business days under normal conditions, but order processing may take longer if we experience high order volume, if the product is backordered, or if we are closed for a holiday. We are unable to guarantee that shipments will arrive in the exact time frame estimated due to a variety of conditions, including but not limited to customs delays and extreme weather.

International orders may be subject to customs fees, import taxes, duties, or other fees that your government imposes. These fees are the responsibility of the customer, and are not included in our shipping fee. Should the customer refuse the package because of these fees, or for any other reason, they are responsible for the full order price and shipping costs for the order. We are not responsible for packages held or denied by customs in any destination country. Please contact your customs office for more information.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Note that some product images are digitally rendered and may not exactly represent the final appearance, texture, or finish of the product you receive. 

Returns & Exchanges

We do not accept returns or exchanges at this time. If you have an issue with a purchase, please contact us and include any relevant information. Items sent back to us will not be refunded.

Any applicable laws or regulations in your country of residence may override the terms outlined in this policy. In such cases, the relevant government rules will take precedence. These terms may change at any time without notice.

Refunds

In uncommon situations, your order may be refunded. This process may take up to ten business days. Please remember, it can take some time for your bank or credit card company to process and post the refund. If more than fifteen business days have passed since we’ve notified you of a refund, please contact us.